I want to take my customers from the previous store to the new one but when i press export customers the file is not downloadable, how can i did that
Topic summary
Main issue: A store owner wants to move customer records from an old Shopify store to a new one but cannot download the export file.
What was advised: Another participant clarified that Shopify exports customer records as a CSV (comma-separated values) sent via email, not as a direct browser download. They asked the owner to check the associated email inbox. A screenshot of the export dialog was provided to illustrate the process.
Latest update: The store owner says they followed the steps but keep getting a “download request failed please try again” message over multiple days. The CSV has not been obtained.
Status and open points: No confirmed receipt of the emailed CSV and no resolution yet. It remains unclear whether the failure is in triggering the export, email delivery, or accessing the link. Discussion is ongoing without concrete next steps identified in the thread.
1 Like
Hey @Sihl , I understand your situation that you want to export the customer record but you’re unable to see the excel file being downloaded.
Please note that when you export the customer records you’ll see a window like this
When you click on the export customers, Shopify will send the CSV file via Email to your provided Email. Please check your mail box and let me know if you find the exported file.
Regards,
Osama Farooqi
I do all the step then its days download request failed please try again