Hello,
I just transferred my domain from siteground to Shopify and delete my previous shop. But if I search on google for my shop link I always get this error: https://ibb.co/g99ZbGy
How can I get my shop back live?
Thank you!
Hi @LeondeCame
Thank you for reaching out about this. I understand that you transferred your domain hosting to Shopify and that the store wasn’t loading. In the screenshot you shared, I could see the store url: https://leondecame.com. When I checked the link with and without the beginning www I was able to successfully load the store.
When a domain is transferred or if the DNS information is updated on the domain it can take up to 48 hours for the new DNS settings to be applied. In the interim, this can cause issues loading the website but once propagation is complete, the store should load without issue.
If you are still having a problem loading the site please clear your cache and cookies, try on another device and also try in incognito mode. If that still doesn’t resolve the issue, please share a screenshot of the DNS settings for the domain in the admin of your store.
Thank you!
Hello @Shay
Really weird, can I get a screenshot of the page that you get if you go to the link?
I deleted my cache and tried to open the page.
if a do the url leondecame.com I get this: https://ibb.co/sFMJPFv
If I search www.leondecame.com I get this: https://ibb.co/rb1JBqS
Really weird…
I’d be happy to! Something to note before the screenshots as well, is that I used a third party DNS checker and I can see that the A record for your domain (which loads the non www version of your URL) has not propagated in Russia at this time. If you recently changed your DNS settings, this could need time to finish propagating. But if you have more than one A record, or if the A record doesn’t point to **Shopify (**23.227.38.65) then that could be the issue. A possible work around while you work on getting that A record to populate would be to set the WWW version of your domain as the primary domain since that one looks like it has full propagation and should load for you. Since the non WWW version is the primary domain at this time, it redirects all users to that version and may not load for everyone.
When I go directly to the website and when I search for it in Google this is what I see:
Feel free to share a screenshot of your domain DNS settings and I’d be happy to troubleshoot this with you.
Hello @Shay
It is fixed, thanks for your help!
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