Hello, I have some questions about Trendsi’s international returns policy. Could you please clarify the process for customers outside the US who need to return items due to defects or a change of mind? I’m also curious if there are any plans to update this policy. Thanks so much.
Yes at the moment Trendsi only offers 7 day FREE Return to sellers who ship to the US. We are planning to extend the current return window to longer time but at a cost if sellers are interested (i.e. membership service)
For international sellers who sell to non-US destinations, unfortunately right now we don’t offer return. However, if there is a quality issue or product defects, we will make it right for you to refund the product cost after we verify the issue. No need to return in those cases. Stay tuned to more return capabilities in the future!