I want to trigger a workflow if a customer fills out my post purchase survey. I use the fairing app. I can select the fairing app in the flow app as trigger. but the workflow never triggers. Can someone help?
Topic summary
Main issue: A Shopify Plus merchant cannot get a Shopify Flow automation to trigger when a customer completes a post‑purchase survey via the Fairing app. They can select Fairing as the trigger in Flow, but no runs are initiated.
Context: Fairing is a post‑purchase survey tool; Shopify Flow is an automation app that runs workflows based on app events. The merchant expects a Fairing event (survey completion) to start a workflow.
Recent guidance: The only concrete advice provided is to contact Fairing support to confirm configuration on the Fairing side is correct.
Status: Unresolved/ongoing. No confirmation whether the issue is misconfiguration, missing permissions, or a limitation in Fairing’s Flow triggers.
Open questions:
- Does Fairing emit a compatible “survey completed” event to Flow for this store?
- Are any additional app settings, scopes, or mappings required in Fairing/Flow?
I’d recommend first reaching out to Fairing to assure that you have set up things correctly on their side.