I’m currently facing an issue with my Shopify account.
Initially, it was a problem between two stores and their associated accounts, but now it’s simply about changing the email address for one account. When I attempted to change the email, I never received the confirmation email required to complete the process. I contacted Shopify Support via chat, and although we tried several troubleshooting steps, nothing worked.
Eventually, I was told the issue would be escalated to a special team, who would manually update my email address. However, it’s now been almost two weeks and I still haven’t received any response or update from that team.
During this time, I’ve contacted support multiple times and had to explain the situation from scratch each time. I was always told that the team would get back to me soon, but that has not happened. It’s now been over 10 days since the last communication, with no response at all. I was also told that if there were any issues with the update, I would be informed, but I’ve heard nothing.
It’s been over two months since this issue started, and it seems like it’s no longer a simple matter. I’m exhausted from repeatedly chatting with support, which is why I’m turning to this forum.
Changing the account email is essential for managing my store, and I would truly appreciate it if anyone who has faced a similar situation could share how they managed to directly contact the specialized team or successfully resolve the issue.