Troubles with home address showing in marketing emails

Shopify Discussion
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Topic summary

A merchant is experiencing an issue where their home address appears in customer-facing emails, despite setting a virtual address as their default location in Settings > Locations.

Two types of emails affected:

  • Marketing emails sent via Shopify Email (can be manually removed from each template)
  • Customer login verification emails with 6-digit codes (home address persists in footer)

Troubleshooting attempted:

  • Verified default location shows virtual address, not home address
  • Checked email templates under Settings > Notifications > Customer Notifications
  • Templates appear correct, but home address still displays

Current status:
The issue remains unresolved. Support suggested using the “classic version” as a workaround, but no definitive solution has been identified. Multiple other users report experiencing the same problem with login verification emails, indicating this may be a broader platform issue rather than an isolated configuration error.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
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Hi, Sarah. It’s exciting to hear that you’re about to launch your website! We’ve got a store launch checklist here to help you confirm that it’s all ready to go.

To confirm, are your marketing emails being sent with Shopify Email? If so, there’s a setting within the editor to determine whether or not the footer includes your shop address. Regarding the address that is pulled into the other customer notifications under Settings > Notifications, I believe this is pulling from your Default location under Settings > Locations.