I have a client with live site www.hairypony.com.au - over a month ago we implemented a section on the cart page that offered customers a free gift when the cart total is equal to or greater than $100; when the cart is equal or greater than $250 they get more free gift options revealed to choose from. This is implemented using liquid code to capture a cart attribute which comes through to the client under ‘Additional Details’ field, telling the client which gift is selected for shipping. This has worked perfectly until the last couple of days, where we have seen customers spending less than $100 and still being able to select a free gift.
This coincides with a promotion we commenced on Friday, involving a spin wheel which reveals a discount code for the customer to use. This is done by adding the following code in to the head of the theme file and has definitely been added correctly:
<script src="https://www.wheelofpopups.com/api/v6291/widget.js" type="text/javascript" defer="defer"></script>
The issue we are seeing is not happening for every customer, only a few here & there. I am trying to troubleshoot this, however I cannot seem to recreate the issue myself! The free gift section is not displayed to until I add at least $100 of product to cart.
Seeking some advice on how I can troubleshoot this when I am unable to recreate the issue? If it is something with the wheel spin interfering with our theme, how would I determine and fix this?
TIA folks!