Troubleshooting - Is this a scam email or is it legitimate

Shopify Discussion

Topic summary

A user received an email from email@email.shopify.com and questioned whether it was legitimate or a scam.

Community Response:

  • Multiple users confirmed the email is authentic and important
  • The email relates to new email deliverability requirements from Google and Yahoo
  • It has significant impact on store email delivery
  • A community announcement link was shared explaining the requirements

Resolution: The question was answered—the email is legitimate and requires attention from the store owner.

Summarized with AI on November 13. AI used: claude-sonnet-4-5-20250929.
1

I got an email today from this email address

email@email.shopify.com

is this a legitimate email address? and did this come from Shopify?

2

Yes, it is! This is an important email to pay attention to also as it has a SIGNIFICANT effect on email delivery of your store.

1 Like
3

This is not a scam email, it is related to this article as you can check

https://community.shopify.com/c/announcements/google-and-yahoo-new-email-deliverability-requirements/td-p/2367825

4

Thank you so much!

1 Like