Trying to remove my store from an ERP system

Payments + Shipping & Fulfilment

Topic summary

Main issue: After replacing a former agent with a new one, the store still appears linked to a previous ERP (Enterprise Resource Planning) system, blocking the new connection.

Actions taken:

  • Removed the former agent from Users & Permissions (collaborations).
  • Uninstalled the ERP app the former agent had installed.
  • Approved the new agent’s collaboration request.

Current problem:

  • When the new agent tries to connect, they receive: “Your store is connect to the ERP system: 290059. Please delete it from this system before connect the new one.”

Requested help:

  • How to fully disconnect/remove the existing ERP (ID 290059) so the new agent can connect.

Status:

  • No solutions or next steps provided yet; issue remains unresolved.
Summarized with AI on December 28. AI used: gpt-5.
1

Hello guys,

i parted ways with my agent and trying to integrate a new agent to my store, via collaboration request.

i deleted my former agent from the collaborations in users and permissions and sent the code to the new agent - i also removed the app the former agent installed in my store (erp one). i approved the collab request of the new agent but when he tried to connect he gets this message : “Your store is connect to the ERP system: 290059.Please delete it from this system before connect the new one”

do you know how do i fix that?

thank you!