I feel like this has got to be the most basic thing, but I can’t see what I’m doing wrong?
I am the only subscriber for my email newsletter as I am just testing it out. I used a template but I can’t send the email because it says there are no subscribers. So I click to go back to the Customers page…
Back in the customer list, I select the segment “email subscribers” in which it shows me as the 1 subscriber, valid segment, all that.
I click on “use segment” and select “send email” next to the Shopify email popup. But when it takes me back into the templates, it shows again (0) subscribers!
Please tell me what I’m doing wrong here.
1 Like
Hello @forvirginia ,
Good day! Gina from flareAI app helping Shopify merchants get $5Million+ in sales from Google Search, on autopilot.
It sounds like there may be an issue with the email list or segment you are using to send the newsletter.
A few things to try.
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Check that the email segment you are using includes yourself as a subscriber. You can do this by going to the Customers page and checking the segment criteria.
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Make sure that your email address is in the correct format and that it is not on any blocked or unsubscribed lists.
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Try creating a new email segment and adding yourself as the only subscriber. Then, try sending the newsletter again using this new segment.
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Double-check that you have completed all the necessary steps for creating and sending a newsletter in Shopify. This may include setting up your sender email address, adding a subject line and preview text, and selecting the appropriate template.
If none of the above steps work, try contacting Shopify support for assistance. They may be able to troubleshoot the issue further and help you send your first newsletter successfully.
Remember that sending a newsletter to yourself may not be the most effective way to test your email marketing strategy. Consider reaching out to friends or family members to subscribe to your list and provide feedback on the newsletter content and design.
Gina
Thank you, Gina! Shopify support was on this all yesterday and couldn’t figure it out, but your suggestion lead me to getting it working. The first email wasn’t my main one. I added the main one that I use for the account and it worked - but only for the main one, not the first email. Added a third email and now it works for that as well but still not the first. Don’t know if it’s because the first wasn’t my mail email but just glad it’s working now.
I’ve done more testing and can now confirm that the emails never arrive at whichever email account is listed first - at least in my case. I have reported this to Shopify.