Trying to setup two factor authentication, but not receiving code on my number

Shopify Discussion
1

Hi, I am stuck on this page, it says code sent, but I am not receiving it on my phone number, please help

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2

@Abdullah24

try after some time.

3

I tried after two days, but same thing happening

4

@Abdullah24

chat with

https://help.shopify.com/en/support/login

5

Hi, @Abdullah24 .

Thanks for reaching out and posting to the Shopify Community.

To gather a bit more context, could you provide information on the following:

  • Have you tried restarting your mobile device?
  • Are you able to receive other codes for your device?
  • Try re-entering your phone number and click resend authentication code.
  • Have you tried contacting your service provider?
  • Check if your phone settings are not blocking verification/authentication messages.
  • Check your network or connection for any issues.

If you’ve gone through all steps above and are still unable to receive your authentication code, I recommend contacting Shopify Support via the Shopify Help Center. Our team may be able to take a closer look and investigate if the SMS has been queued to send.

I hope this helps!