TWINT not showing at checkout for Swiss customers

Payments + Shipping & Fulfilment
1

Hi everyone,

I’m based in Germany and want to offer TWINT for my Swiss customers. I’ve enabled TWINT in Shopify, but it still refuses to appear at checkout. I’ve already:

  • Set up the Switzerland market

  • Configured currency, duties, and taxes

  • Activated Shopify Payments (Germany)

  • Activated TWINT within Shopify Payments

  • Tested checkout using a VPN set to Switzerland

Even with all of that, TWINT just doesn’t show up. pure-verde.de

Has anyone experienced this or knows what else I should check?

Thanks!

2

If you have a Stripe account, apply to the third party solution “Shopify Stripe Checkout”.

More Info: TWINT payments | Stripe Documentation

3

@robert_k04 Hi Robert, I visited your store just now and saw that you solve the problem already. Would you please share your solution? I have the same problem here. Many thanks in advance.

4

Hi @Clementin

Unfortunately there is no proper solution for Twint in Shopify Payments. I had to change my store currency to CHF und use Mollie for Twint.

I don’t know why Twint is blocking Shopify Payments for non Swiss shops. Shopify can’t tell either and give concrete answers.

6

Thank you for you quick reply. Actually I am running a swiss shop in switzerland with CHF, and fulfill all the requirements yet it is not shown. I contacted human support from shopify, no concrete answers either :sweat_smile:

7

If you have a Stripe account that supports TWINT, try Easy⥜Pie Checkout.

8

Do you have an update on that?

9

Nope. They say they are investigating. I may push them a bit next week.

A circumvent is to use the app developed by twint. It is also developed by a third party but certified by TWINT officially, collecting minimum data. They charge an annual fee and commission though.

I don’t want to use this app. So currently I dropped TWINT. I will give an update here if Shopify has any progress on this matter.

10

Hi everyone, I would like to give an update. Shopify solved my problem and activated TWINT a few days ago. So it works now. I did not do much after communicating with them the problem. It took them 3 weeks but now I have TWINT without using a third-party app. I encourage you to contact them if you face similar problems