Two factor code can not receive to my phone

Shopify Discussion
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I just login in to my partners account and go through the two-factor step.

But I can not receive the two-factor code into my phone.

My phone number is correct and device is working normally that shown me the last 2-digits of the number.

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Hi @Ks_t

Thanks for reaching out here! I understand that you are experiencing some issues when trying to login to your account. I’d be happy to help by explaining what you can do next.

I appreciate the fact that your phone is working normally, and the codes are being sent to the correct device - thanks for confirming this.

If you have access to any of your two-factor authentication recovery codes then you can use one of those to login. Alternatively, if you added a backup authentication method then you can select that when trying to login, instead of your mobile device.

If the above doesn’t help, and you are still unable to receive the codes to login, then you will need to reach out to our support team directly so that we can take a closer look and assist you with getting back into your account. Feel free to use this link to our help center to reach us. You can choose the ‘Can’t log in to your Shopify account’ option if you are unable to access your account via the help center.