Unable to access account to cancel

Ask & Offer

Topic summary

Main issue: The poster cannot access their primary Shopify account (kenya@ultitooldesign.com), which is marked inactive after more than 3 months without use. Attempts to receive a recovery code fail (no code delivered), preventing login and cancellation.

Context: A secondary account was created solely to raise the issue. Despite the account being inactive, Shopify has continued to charge monthly fees.

Actions taken: The poster reports contacting Shopify Support 10 times without receiving any response. An open support ticket exists: 62084909.

Request and escalation: Seeks assistance to regain access and resolve billing; warns that legal action will be pursued if unresolved.

Current status: No resolution or response from support is documented in the thread. The discussion remains open, with key unanswered points about why recovery codes are not arriving and how to halt charges or cancel without account access.

Summarized with AI on December 10. AI used: gpt-5.
1

I have created this account and am writing this post because I am unable to access my true account (kenya@ultitooldesign.com) which is inactive due to more than 3 months of inactivity.

When i attempt to have a code sent to regain access to the account, I receive no code and am thus unable to access my account.

I have attempted to contact shopify support 10 (TEN!!) times and have received no response. Shopify has continued to charge me monthly throughout the duration of this process.

If this cannot be resolved than LEGAL ACTION WILL BE TAKEN.

Open ticket number is 62084909