Hello all, I am trying to access the main admin owner control center but I only get an error that says account has not been active for 3 months, The phone number for the 2fa belongs to an old employee no longer with us and that is a pain to have to wait for them to provide code, We do have access to the email account and also have access to the sub account to ship orders. Support is non existent and trying the chat features just gives and unable to connect to chat service. Any help is greatly appreciated.
Hey there! I understand how important it is to get this resolved. If you do not have access to the account owner login you will need to connect with our authenticated chat support for further assistance.
To access our authenticated support, please follow this link: Shopify Help Center. Open the AI chat window and use the prompt “I can’t login” to finish connecting with our support team without an account. If you are logged into the Help Center through another account, you can use the prompt “Contact Support” instead. If you are having issues with that, please share some screenshots of what you are seeing and we will help troubleshoot that with you.