I’m having a hell of a time with Shopify. I’m new to it but an experienced computer user. I was in my site this morning. Now I can’t log in. A few times I got a 400 Bad Request error message. Now I click to log in and nothing happens.
I’ve had a problem with my email since pretty much the outset. When I could find the chat link, I did that about 4 times. Always thinking it’s resolved but then it pops back up again. I sent an email, haven’t gotten a response in over 24 hours. And now, I can’t get in at all.
Are you still in business? WTH is going on? Is there anyone out there anywhere? Is this what I can expect?
Feeling desperate at this point. I’ve put a lot of work into this, and a bit of money.
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
With regards to your inquiry, I definitely understand the need to resolve it sooner rather than later however, given that it has only been over 24 hours since you have created your ongoing ticket with one of our internal teams, we appreciate your patience and understanding regarding this matter.
If the team you are speaking with has set time expectations that have passed however, you are more than welcome to respond to that post again to inquire for more information or an update. The ongoing ticket is your direct line to the actual team who is handling this matter for us.
With log in issues as well, if you haven’t already, we always recommend to try the following local troubleshoot steps to see if this resolves the matter:
clear cache and cookies
try to go incognito/private mode
try different browser/device
Most importantly, once the team reviewing this matter has found a resolution, they will reach out to you directly with the proper steps in order to resolve this matter. Again, we appreciate your patience during this time.