Hello. I have very little experience with Shopify, so I need urgent assistance. I am currently customizing a new theme in my Shopify store (the new theme has not been published yet). I have added collections with all the products. However, when I click on a collection, I am unable to access the products. It seems like the page refreshes and I remain on the same page. This is not an issue with the current theme my website is using. What could be the solution here?
Hello, @Yvonnefr97
Please share the store URL so that I can assist you.
Hello @AnneLuo
Here is the URL: https://hyggetorget.no/,
The issue lies not with the current website theme, but rather with the theme I am currently working on, which has not yet been published. Is it possible to send you the unpublished link? Thank you so much for helping me!
Sure. You can send me the preview link of the unpublished theme.
Oh, the link has expired. If possible, I can enter your store as a collaborator to help you figure out the issue.
So sorry for the late response! I am not sure if I can do that, since it is not my website, I am just working on this website for someone else. I am very new to all this. I can try to send you the link again.
Please check if the correct collections are configured in the admin.
If possible, I can enter the store as a collaborator to help you figure out the issue.
Should I just give you the request code in here so you can apply for access? Will this cost anything?
Yes. I will help you find the reason first.