Hello I’ve been trying to reactivate my store after my renewal of membership, I sent shopify support a email about almost two days ago still no response is there anyway I can make the process quicker thanks!
Hey, @StoreProfileX ! Welcome to Shopify Community!
I’m glad to learn you have already contacted our support team as it’s the best course of action for your concern. We aren’t able to provide account-specific support via the Shopify Community, however, our support team can access your account and investigate.
I suggest waiting for a response via email as our standard response time is 1-3 business days. If you don’t hear back within that timeframe, you’re welcome to create a new support ticket via callback or live chat to follow up. You may do so by visiting https://bit.ly/3cJkx8V. After visiting the link and logging in, you’ll be prompted to enter the topic of your concern so we can connect you to the right articles and support team. Simply type in the topic, click Search then scroll down to the bottom of the page to click Continue under Get Support. You’ll then see the option to create a support ticket on the next page.
Thank you very much I will do that!
Ive had the same issue but im still getting charge my $9!!! Did they eventually help you out and reactivated your account?