Hi I am a Shopify newbie and was trying to set up my Shopify Payments.
In the Shopify Payments tab, it didn’t allow me to add additional owner.
I’ve waited a couple of hours since the first try but it still doesn’t work.
It’s quite frustrating…
Anyone knows how to resolve the issue??
Thanks!!
Hi @RH08
Welcome to the Shopify Community. Thanks for reaching out here for help with your Shopify Payments account setup. I would be happy to clarify the next steps that you can take!
A good first troubleshooting step to try for issues like this, is to clear your browser cache and cookies. Sometimes, browser cache and cookies can interfere with the functionality of a website, so it may help resolve the issue. You could also try using a different browser, another device if you have one, and also a different internet connection.
If the above doesn’t help then it might be an error coming from the account itself. While I would love to take a closer look at your account and advise on why this error message might be occurring, here on the Shopify Community we can’t access any of your account information. In this case, it would be best to reach out to our support team directly so that we can investigate why this might be happening. You can use this link to contact our team via the help center.
Are you currently setting up your Shopify store for the first time? I’d love to hear how everything is going so far, and whether or not you are experiencing any other difficulties, or need some guidance with getting ready to go live? I always recommend this YouTube video as a great place to start, as it walks you through everything from creating your account to getting ready to make sales!
Thanks Rick for the suggestions.
I had tried clearing my cache and cookies but it still did not work.
So I reached out to your support team directly last Friday as suggested by you.
It turns out to be a system glitch.
The business team should be working on it and I am awaiting their further response.
Thanks for your suggestions, Rick!
Hi @RH08
You’re very welcome! I’m glad to hear that you reached out to our support team directly and that we were able to identify the issue as a system glitch.
I trust that our team will be investigating this with the aim to resolve the issue quickly for you, so that you can get back to your store.
If you have any other questions or concerns, feel free to reach back out to me here, or you can always contact our support team again at any time.
Let me know if there’s anything in particular you are working on, and need some extra guidance with! We have many resources available for merchants, so I would be more than happy to steer you in the right direction.
