Unable to add tracking number or fulfill orders

Payments + Shipping & Fulfilment

Topic summary

Main issue: Orders handled via Sprint3 (a dropshipping order management tool) do not show options in Shopify to fulfill or add tracking, leaving them stuck “in progress.” A screenshot was provided illustrating the missing actions. Sprint3 support has not resolved it.

Likely cause: The Shopify store appears to be missing the required third‑party fulfillment service integration. Without the integration, Shopify won’t expose fulfill/track actions for those items.

Suggested actions:

  • Manually fulfill affected orders in Shopify as a temporary workaround (guide link shared).
  • Verify/install/activate the Sprint3 fulfillment service integration in Shopify (look for an onboarding or connection link from Sprint3).
  • Escalate with Sprint3 support to ensure their app/service is properly connected and pushing fulfillment/tracking data.

Status: No resolution yet. The thread indicates next steps depend on restoring/confirming the Sprint3 fulfillment service integration or continuing manual fulfillment until fixed.

Summarized with AI on December 12. AI used: gpt-5.
1

Hi team,

I work for a motorcycle company that uses dropshipping as part of our operations. Some of our suppliers utilize software called Sprint3 to manage orders. This system is responsible for forwarding orders to the respective suppliers. However, for products handled through Sprint3, the orders are not showing options to fulfill or add tracking numbers. As a result, these orders remain perpetually “in progress,” leaving us unable to close them or provide tracking information to our customers for follow-up. I’ve contacted Sprint3 support, but they have been unable to resolve the issue.

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2

Hi @Pila84 ,

Looks like you’re missing a fulfillment service. You should be able to manually fulfill orders until the issue is resolved. Follow this guide: https://help.shopify.com/en/manual/fulfillment/fulfilling-orders/single-fulfillment#considerations

3rd party fulfillment is responsible to integrate with your Shopify store. So either look for a link sprint3 might have sent you or escalate to their support channels.