I received an email for a limited time offer for $50 discount on the Shopify Tap and Chip reader, and when I went to checkout to apply the code, I was given the error “X discount code isn’t available to you right now”. Is there something I am missing for the code to work?
Topic summary
A user encountered an error when trying to apply a $50 discount code for a Shopify Tap and Chip reader. The error message stated the discount code wasn’t available to them.
Resolution:
- The issue was self-resolved by the user
- The problem occurred because the checkout page was logged into their personal Shop Pay account instead of their store’s Shopify account
- After switching to the correct store account, the discount code worked successfully and the card reader was ordered
Status: Resolved - no further action needed.
I was able to figure out what happened. Turns out checkout page was signed into my personal shop pay account and not my store shopify account! After switching the account logged in to the one for my store account, the code worked and I was able to order the card reader.
I appreciate the response though!