Hey all, I’m having a really hard time with a repeating payment that shopify are charging me, I’ve tried everything but am completely unable to cancel it! Any help much appreciated, here’s the problem:
I’m being charged monthly for a shopify store that I haven’t used in a long time.
I’ve tried logging in using all of my email addresses, but none of them are connected to the active account. I’ve tried using the forgot your store feature, but again am unable to find my store as it doesn’t seem to be connected to any email address that I have on record.
The only information I have is my name and the details of the bank account that the payment is being taken from. Please, please could someone direct me to someone who can help me to cancel these payments? I’m being charged $130 every year for a service I don’t use at all! There must be a way to find and cancel these payments?