Unable to capture on PayPal Express Checkout

Payments + Shipping & Fulfilment

Topic summary

Multiple users are experiencing issues with PayPal Express Checkout where they cannot capture payments for their first orders.

Key Problems:

  • Payments showing as “Pending” in their systems
  • Nothing appearing in PayPal accounts
  • Uncertainty about next steps to resolve the issue

Status:

  • No clear resolution has been shared among users
  • Official support (Erin_1) recommends contacting PayPal directly, as they are a third-party payment gateway with the most accurate information to assist with payment capture problems
  • The discussion remains open with users seeking updates and solutions
Summarized with AI on November 8. AI used: claude-sonnet-4-5-20250929.
1

Hello everyone. Unable to capture on PayPal Express Checkout. Why? This is my first order :disappointed_face:

2

Hey, did you ever a resolution on this?
I have had my first order and the Paypal payment is sitting as Pending and nothing is showing in my Paypal account?
Not sure what to do?

Thanks,

3

Any update?

4

Hi, @benzi2512 . Are you able to tell us more about the problem you’re having? I’d also recommend you contact PayPal directly for any issues with capturing payments. Since this is a third party payment gateway they will have the most accurate information to assist with this.