Hi,
My store has a shopify-printify integration. The products in my store are is AUD, and customers pay with AUD. But in ‘printify’, charge me in USD.
Eg. In my first order customer paid AUD 109.94, the ‘printify’ charged me USD 84.60 which is equivalent to AUD 124.08.
I am unable to change the Store currency under Store details as it does not give me dropdown list to select from. It mentions “To change your store currency, contact Shopify support”.
Are you able to help me change my store currency from AUD to USD?
Thank you.
Hi @MyTeeHype ,
Shopify automatically locks the currency change option after you have received your first order as changing it can have potentially adverse effects. Once you change your currency from AUD to USD, product prices are not converted in accordance with any exchange rate—a $50 AUD product will simply become a $50 USD product, for example. This also applies to your reporting and sales data. You’ll want to be prepared for the price changes when the currency is changed.
I cannot help you with this directly as I cannot authenticate you on your account through the Community, so please contact our support team who can help action this for you.