I am unable to complete website for the past 5 days. Trial period ended this week however I already paid for a plan over 2 weeks ago. My plan never activated. Shopify is asking me to purchase another plan. I have a receipt. I can’t log into my website nor can I contact customer support to activate my plan. I need a way to contact support and have them activate my account so I can complete the website. I should not have to purchase another plan in order get some help. Please advise or give me direction to resolve my issue.
I can’t contact Shopify support. When I click on the link it connects me
to the site to purchase a new plan under my account. I have tried and
tried to contact them.
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I have no way to contact Shopify chat without paying for a new plan. No link allows me to chat with them. I tried to clink on the contact support page several times, but it is asking for brand new purchase plan. I purchased a plan over 2 weeks for a year payment.
Thank you for reaching out about this. I am sorry to hear that you are having so much trouble getting in contact with our support team. I definitely can help with that. Even if you aren’t able to sign into your merchant account or if you don’t have an active store, you can still chat with our support team 24/7.
To access our live support, please follow this link: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in (if you are able to) or select “I don’t have an account”, choose the topic “Account > Plans and Billing” and at the bottom of the help articles provided will be all available live support options.
Our live chat support team can assist you in tracing down where that payment went and to assist in recovering your store.
Are you saying I would have to purchase a new plan? I already paid for a
plan over 2 weeks ago. How can I I transfer my account when the site
changed my paid domain but to inactive Shopify account with no
accessibility.
Our community support team does not have access to merchant accounts, so I am not able to review your store or payments for your store.
If you say that you paid already for the plan and the charge is on your billing card then we need to find out what store that payment was connected to. Do you have more than one Shopify store account? If yes, it’s possible that the plan for the incorrect store was activated.
Please reach out to our live support to report that you made a payment and aren’t sure why your store is not active. They will be happy to further assist you in this.