Evening. Maybe someone can shed some light on the error message below:
You need admin access to the connected business to complete setup.
Every time I try to connect my Facebook account it automatically selects my account without giving me the option to select the business account. What am I doing wrong? Thanks in advance!
Hi there @PixelPusher
Thanks for reaching out here! Welcome to the Shopify Community.
I can see that you are encountering an error when trying to onboard the Facebook & Instagram sales channel on your Shopify store. Thanks for the screenshot, it’s very helpful!
From looking at the specific error message outlined in your screenshot of ‘You need admin access to the connected business to complete setup’ it would appear that the system is detecting that you do not have the correct permission levels (in this case admin access) for the Facebook Page and Instagram Account you are wanting to connect.
These permissions are set in the Business Manager itself, and you would need full control to resolve this. Please review Meta’s help documentation about this here, so that you can understand how to view and edit permissions in Meta Business Manager. If you continue to see this error message even after trying to change those permissions, it would be a good idea to reach out to Meta Support directly for assistance with this issue.
We also have some information here on our help center that I would suggest checking out, as it explains how to set up this channel and the various requirements involved. Let me know if you have any further questions after checking that out.
