Unable to contact Support - Help page down

Shopify Discussion

Topic summary

Multiple users are experiencing technical issues accessing Shopify’s Help Center and support pages, preventing them from contacting support.

Specific Issues:

  • Help Center pages fail to load with a technical error message
  • Users cannot reach support through normal channels

Attempted Workarounds:

Context:

  • At least one user urgently needs to address a DMCA Takedown notice

Status: The issue remains unresolved with no alternative contact method identified. Users are seeking workarounds to reach Shopify support during this outage.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

I received a DMCA Takedown noticed and trying to contact support, but keep getting this page.

There’s a problem loading this page

A technical problem with the Shopify Help Center prevented this page from loading. Please go back to the Help Center home page or try reloading this page.

Is there any other way I cant contact them or resolve this issue? Thanks

1 Like
2

I have the same problem and have tried to email them instead support@shopify.com. No reply yet.

1 Like
3

Same here