Trying to contact support but all I get is this contact support link repeated many many times , clicking lon it doesn’t do anything. Very frustrating!
Topic summary
Users are experiencing widespread inability to access Shopify’s support channels. The initial issue involves a non-functional contact support link that displays repeatedly without opening when clicked.
Current System Status:
- Shopify’s backend has been down for over 4 hours
- Phone support line is shut down
- Email support is unavailable
- Social media support via X/Twitter is also non-responsive
Suggested Workarounds (pre-outage):
- Access the direct Shopify Support page and log in to select chat, email, or callback options
- Try different browsers, incognito mode, or clear cache/cookies
- Check Shopify Status page for system-wide issues
- Post in Shopify Community forums
Key Concern:
Users paying thousands annually for Shopify services have no functioning support method during this extended outage. The issue remains unresolved and ongoing, with no alternative contact method currently available.
Hi @bluecrocus
I totally get how frustrating it can be when you’re trying to reach Shopify Support but keep running into dead ends. It sounds like the contact link isn’t working for you, which is super annoying when you need help ASAP. No worries—I’ll guide you through the best ways to get in touch with Shopify’s support team.
Here’s what you can do:1. Use the Direct Shopify Support Page:
Instead of clicking on that link, go straight to Shopify’s official support page and follow these steps:
- Scroll down and click “Contact Shopify Support”
- Log in to your store (or continue as a guest if you don’t have access)
- Choose the topic that matches your issue
- At the bottom, you should see options for Live Chat, Email, or Call-back (if available in your region)
-
Try a Different Browser or Device:
Sometimes, Shopify’s support buttons don’t work due to browser issues. If the page isn’t loading properly:- Open the support page in Incognito Mode
- Try using a different browser (Chrome, Firefox, Safari)
- Clear cache and cookies (Settings > Privacy & Security > Clear Browsing Data)
-
Check for Shopify System Issues:
If you’re still stuck, Shopify’s support portal might be down. Check Shopify Status to see if there are ongoing issues affecting support channels. -
Reach Out via Social Media or Community Forums:
If none of the above work, Shopify’s Twitter/X Support (@ShopifySupport) is pretty responsive. You can also post your issue in the Shopify Community where Shopify staff or experts might assist you faster.
I know it’s frustrating, but these steps should help you get in touch with the right support team quickly. If you’re still stuck, let me know, and I’ll try to find another way to help.
If you need extra help, just let me know asap. Thanks
Daisy.
Shopify back end has been down for over 4 hours
-The number to call Shopify has been shut down
-The email to Shopify
support is shut down
Contrary to the suggestion to contact ShopifySupport on X, this does not work either.
In Short, Shopify charges thousands of dollars per year for a service that provides NO SUPPORT METHOD when Shopify support center is down - as it has been for last 4+ hours.