I have used the invoice feature for a while now, but today I am unable to copy and paste the invoice link to send to customers. It comes up with “Product Prices Locked” and won’t let me copy at all.
Any help is appreciated greatly!
Topic summary
- Merchants report they can no longer copy invoice payment links; an error message “Product Prices Locked” appears and prevents copying.
- The feature worked as recently as Friday night; the problem started today for multiple users, suggesting a recent regression.
- Some suspect a Shopify-side issue rather than store-specific settings.
- Noted platform difference: issue occurs on iOS (Apple mobile OS), while copying works on Android (Google mobile OS) for the same store, pointing to a possible iOS app/Safari bug.
- A screenshot of the error is attached.
- Current status: no confirmed fix. Suggested workaround is to copy/send the link from another device (e.g., Android) while awaiting an official resolution from Shopify.
Same thing is happening to me, I wonder if it’s a Shopify error. I was able to yesterday but haven’t been able to today.
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Same here. I hope they fix this issue soon.
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Are you on IOS? I tried on the same store from an Android and it worked. Our stores have never had this problem before
I last tried Friday night and worked with no problems, so not really sure what’s happening!
How bizarre, but will try on another device! Thank you!