I cant edit the domain I entered, whenever I enable password protect, it doesn’t show on the site, I can’t customize any images on the site, I can’t customize the site at all in any way
Topic summary
A user is experiencing multiple critical issues with their Shopify store:
Problems reported:
- Unable to edit the entered domain
- Password protection enabled but not displaying on the site
- Cannot customize images or make any site modifications
Suggested troubleshooting steps:
- Verify editing the correct live theme under Online Store > Themes
- Toggle password protection off/on and clear browser cache
- Check Settings > Domains for domain management
- Test with a default theme (like Dawn) to rule out theme corruption or app conflicts
- Contact Shopify Support if issues persist after basic troubleshooting
The problem appears to stem from either a theme configuration error, corrupted theme files, or conflicting apps preventing normal store functionality. The issue remains unresolved pending further troubleshooting.
It sounds like there’s an issue with your theme setup or a possible glitch in your Shopify admin. First, make sure you’re editing the correct theme under Online Store > Themes and clicking “Customize” on the live theme. If your password protection is enabled but not showing, try disable and re-enable it, and clear your browser cache. For domain issues, go to Settings > Domains to manage or edit your domain. If nothing is customizable at all no image edits, no changes showing it might be a corrupted theme or app conflict. Try switching to a default theme like Dawn temporarily to test. If problems continue then, contact Shopify Support they can dig into your specific store setup.