I’m trying to streamline our order management process and have run into an issue with order filtering in Shopify.
We have one specific shipping method that must be processed manually before we can print packing slips or proceed with fulfillment. Ideally, I would like to filter orders to show all delivery methods except this one specific shipping method.
However, when I:
Select Delivery Method as a filter
Choose All methods
Attempt to exclude this one specific shipping method
The filter resets and only shows pickup orders, which is not what I want.
I contacted Shopify Support, and they confirmed this is a known issue, but they currently do not have a fix or workaround.
Has anyone found a workaround for this? Is there a way to filter orders to include all shipping methods except one?
I was afraid so. I think the whole filter for shipping methods with multi selection is a bit useless if you can choose either just one or all. It should be changed into single-select rather than multi-select. To me it feels like a bit of a rookie mistake.
I’d much prefere to not use tagging for every single thing if there is already a filter built for it (but it doesn’t work). Also, I am already using the tag filter in the same tab to exclude other things so this is not a suitable solution at the moment for us
If anyone else has found a go around I’d love to know.
Unfortunately Shopify’s filter logic isn’t built for exclusion rules, so the workaround usually comes down to either positive-selection views or workflow segmentation.
The multi-select behavior is misleading. It’s effectively inclusive-only logic, which makes it feel half-finished.
If tagging isn’t workable for you, one practical workaround is to flip the logic:
Instead of trying to exclude that shipping method, create a saved view that explicitly includes only the shipping methods you want processed automatically.
It’s a bit more maintenance (you’d need to update the view if you add new shipping methods), but it avoids relying on tags and gives you full control.
Another operational approach is to isolate that manual shipping method at the fulfillment layer. For example:
Assign it to a separate fulfillment location
Or use a custom fulfillment service
That way it naturally segments in your workflow without depending on order filters at all.
Thanks for the suggestion the include shipping methods I want only shows pick up only as well if I select for example Pick-up from store and from Shipping “Standard”. It reverts back to showing pick-up only. How would you do the selection to include more then one method?
Yeah, you’re not doing anything wrong, Shopify’s shipping method filter just doesn’t work like a true multi-select. As soon as you include Pickup + any shipping method, it basically collapses back to Pickup-only. It’s an annoying limitation of the current order filter logic.
At the moment, the only reliable options are:
Create separate saved views (one for pickup, one for shipped orders)
Or segment at the fulfillment/workflow level instead of relying on exclusion filters
Unfortunately there isn’t a clean “exclude one method” or “combine multiple methods” filter behavior right now.
