Unable to Facebook login using safari browser

Technical Q&A
1

Unable to login into Facebook using the Safari browser. It shows "

Sorry, something went wrong
We could not verify that your request came from actions on our site.
If you are using software which hides the origin of a request, please try turning it off temporarily."

window.fbAsyncInit = function () {
  FB.init({
    appId: "XXXXX", // App ID
    status: true, // check login status
    cookie: true, // enable cookies to allow the server to access the session
    xfbml: true, // parse XFBML
    oauth: true,
    version: "v11.0",
  });
};

// Load the SDK Asynchronously
(function (d) {
  var js,
    id = "facebook-jssdk",
    ref = d.getElementsByTagName("script")[0];
  if (d.getElementById(id)) {
    return;
  }
  js = d.createElement("script");
  js.id = id;
  js.async = true;
  js.src="https://connect.facebook.net/en_US/sdk.js";
  ref.parentNode.insertBefore(js, ref);
})(document);
2

Hello @Vignesh0208 !

I see you have referred to it as a ‘Shopify issue’ in your screenshot - does this happen when you go through the Shopify Facebook channel?

Also, are you only experiencing this issue on the Safari browser? I would recommend you try this with Google Chrome - to check if the issue is browser specific, but also because Chrome is the optimal browser to use when working with Shopify.

If for any reason you cannot use Chrome, please try to clear your Safari cache and cookies then try to access the Facebook channel again. However, if you do try on Google Chrome, and you’re still seeing the issue, try the following steps:

  • Clear your Google Chrome cache and cookies by following these steps - it is good practice to do this as a first troubleshooting step.
  • Try to access it on an alternative device i.e if you’re using mobile, try it on desktop
  • Reset your internet - network errors can sometimes lead to similar issues.

Let me know how you get on with this.
Seeing as you’re setting up your Facebook channel, are you looking to get started with marketing? Just in case, do take a look at this Shopify Learn course on the topic here if it’s your first time and you want to learn more about how it works.

3

Hi Lana,

Still, this issue is coming on the Safari browser. Please help me solve this issue.

I’m using angular js. It will work on all browser experts on the Safari browser.

4

Am I still facing this issue, any update from your side?