Topic summary
Issue: Customer details are not appearing on some Shopify orders for a subset of customers; a screenshot is attached and may be central to diagnosing the problem.
Context: Shopify Apps, potentially involving third‑party apps/channels.
Suggested troubleshooting steps:
- Verify each affected customer has a profile and that it’s correctly linked to the order.
- Review order filters that might be hiding or excluding customer data.
- If using the Shopify API, confirm the app has the required permissions and that requests target the correct endpoints.
- Contact Shopify Support if the above checks don’t resolve the issue.
Key terms: API (Application Programming Interface) enables programmatic data access; endpoints are the specific resource URLs used in API calls.
Status: No solution confirmed yet; discussion remains open with unanswered questions (e.g., whether orders are guest checkouts, which API endpoints are being used).
Unable to fetch customer details in an order, for particular set of customers. Can someone help me with this?
If you’re unable to fetch customer details for specific orders in Shopify, try the following steps:
- Check Customer Profile: Ensure the customer profile exists and is correctly linked to the order.
- Order Filters: Verify that you’re not using filters that might exclude the customer details.
- API Access: If using the API, ensure you have the correct permissions and are querying the correct endpoints.
- Shopify Support: Contact Shopify support for assistance if the issue persists.
These steps should help you troubleshoot the issue with customer details.