Unable to get data from Shopify instance using tray.io connector.

Shopify Apps

Topic summary

A user is experiencing an error when attempting to retrieve customer lists from a Shopify test store (test-store-shirt.myshopify.com) using the tray.io connector.

Error Details:

  • The connector returns an internal server error with ID: “facb88b5ef”
  • Error message indicates: “Unfortunately, we encountered an internal error. Please contact us if the problem persists.”

Current Status:

  • The issue remains unresolved
  • The user posted a follow-up reminder but has not received any responses or solutions
  • No troubleshooting steps or workarounds have been suggested yet
Summarized with AI on November 7. AI used: claude-sonnet-4-5-20250929.
1

We have used https://test-store-shirt.myshopify.com Shopify instance.

We have tried to get all customer lists from the Shopify instance using the tray.io connector but getting the below error:

{
“message”: “Unfortunately, we encountered an internal error. Please contact us if the problem persists. Error ID: fe5b88bcaf”
}

dayanand_patil_0-1721037315716.png
dayanand_patil_0-1721037315716.png1351×514 65.7 KB

2

Hello,

A gentle reminder.

Regards,

Dayanand