Unable to integrate royal mail click & drop with shopify

Shopify Apps
1

I’ve got a royal mail business account and was previously connected to the click & drop shopify app without any issues. We shut down our website for a few months and have now switched it back on but the integration link was disconnected so I tried to re-add the integration again but as I go to install the app I get the following message “Sorry, an unexpected problem occurred. Please quote reference ‘eca4’ if contacting us for help”. Has anybody else had this issue and knows how to solve it?

Thanks

Matt

2

Hi @matthewp1414 ,

The Click & Drop app is built and supported by Royal Mail directly, so I’d suggest contacting them directly for further assistance. You can give them a call via their help documentation. I know the Click & Drop app was built many years ago and it should still work with Shopify, so their support team should be able to help you get the integration set up and working.