Hi there I’ve always used Google Chrome to access Shopify admin but for the past two days I’ve been unable to access it from my iMac, please help. Thank you

@SimplyRen Yes, you are correct! An SSL certificate is automatically issued and set up for every Shopify store. If you are not seeing any SSL errors via your Domain settings, then the issue is isolated to Google Chrome. As I do not have direct access to your account, I just wanted to double-check …

My iMac says it’s up to date not sure why, is there another of updating it ?

I have been having the same issue since yesterday 10/4.

@SimplyRen I see, depending on which iMac model you have will determine which macOS version you can install as some older models are not compatible with the new updates! You can see the Mac hardware requirements below: macOS Big Sur - Technical Specifications Just to ensure that your SSL isn’t …

Hey @jenn821 , Are you also operating on an iMac? Can you confirm if you have completed all of the troubleshooting steps listed throughout this thread? The main step we want to enforce here is clearing your DNS cache which is different from clearing your browser cache. You can follow the instructi…

My pleasure @SimplyRen , don’t hesitate to reach back out if you require any further assistance as you continue to work on your store! All the best,

Same here and it is so frustrating!

Hey @Jhonleb ! When did this start happening for you? Have you managed to go through all the troubleshooting steps suggested within this thread? Let me know how you get on,

I am currently having the same issues as stated. I have ran through all of the troubleshooting recommendations and still am unable to manage my back office through google chrome. I can access from other browsers.

Unable to log into admin using Google Chrome

Shopify Discussion

SimplyRen October 7, 2021, 8:21pm 17

Thank you for all your help Moira

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Unable to log into admin using Google Chrome

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