Hi there I’ve always used Google Chrome to access Shopify admin but for the past two days I’ve been unable to access it from my iMac, please help. Thank you

I have been having the same issue since yesterday 10/4.

@SimplyRen I see, depending on which iMac model you have will determine which macOS version you can install as some older models are not compatible with the new updates! You can see the Mac hardware requirements below: macOS Big Sur - Technical Specifications Just to ensure that your SSL isn’t …

Hey @jenn821 , Are you also operating on an iMac? Can you confirm if you have completed all of the troubleshooting steps listed throughout this thread? The main step we want to enforce here is clearing your DNS cache which is different from clearing your browser cache. You can follow the instructi…

Thank you for all your help Moira

My pleasure @SimplyRen , don’t hesitate to reach back out if you require any further assistance as you continue to work on your store! All the best,

Hey @Jhonleb ! When did this start happening for you? Have you managed to go through all the troubleshooting steps suggested within this thread? Let me know how you get on,

I am currently having the same issues as stated. I have ran through all of the troubleshooting recommendations and still am unable to manage my back office through google chrome. I can access from other browsers.

@Jhonleb @jenn821 @flirtysomething Thank you all for providing detailed examples of what you are experiencing with the Chrome browser. Seeing as this has been affecting multiple stores, I have reached out to our technical team for some further insight so we can get to the bottom of this! I will u…

@Jhonleb @jenn821 @flirtysomething I have just been in contact with the technical team who have advised the following: Ensure that you have cleared your DNS cache , (this is different than clearing your browser cache). Ensure that you are operating on the latest macOS system . Anything below …

Unable to log into admin using Google Chrome

Shopify Discussion

Jhonleb November 3, 2021, 1:09am 19

Same here and it is so frustrating!

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Unable to log into admin using Google Chrome

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