Hi there I’ve always used Google Chrome to access Shopify admin but for the past two days I’ve been unable to access it from my iMac, please help. Thank you

Thank you for all your help Moira

My pleasure @SimplyRen , don’t hesitate to reach back out if you require any further assistance as you continue to work on your store! All the best,

Same here and it is so frustrating!

Hey @Jhonleb ! When did this start happening for you? Have you managed to go through all the troubleshooting steps suggested within this thread? Let me know how you get on,

I am currently having the same issues as stated. I have ran through all of the troubleshooting recommendations and still am unable to manage my back office through google chrome. I can access from other browsers.

@Jhonleb @jenn821 @flirtysomething Thank you all for providing detailed examples of what you are experiencing with the Chrome browser. Seeing as this has been affecting multiple stores, I have reached out to our technical team for some further insight so we can get to the bottom of this! I will u…

@Jhonleb @jenn821 @flirtysomething I have just been in contact with the technical team who have advised the following: Ensure that you have cleared your DNS cache , (this is different than clearing your browser cache). Ensure that you are operating on the latest macOS system . Anything below …

I am facing the same now. I can open Shopify only in Chrome incognito and Firefox and Chrome on my iPhone. The problem is only with normal browsing Chrome Version 115.0.5790.110 (Official Build) (64-bit) even I disabled many extensions because the live chat agent said it’s from extensions of Chrome …

Here are a few steps you can try to troubleshoot within Chrome: Clear your browsing data: Sometimes, accumulated cache and cookies can cause problems. Go to Chrome settings, find the “Privacy and security” section, and select “Clear browsing data.” Make sure to select the appropriate time range an…

I did steps 1 and 2 and didn’t work. I tried now but unfortunately no chance. I do not want to reset Chrome settings because only Shopify not working in normal browsing but incognito. before everything was working normally and fine why this happened no? not sure and not convinced actually. i will us…

Unable to log into admin using Google Chrome

Shopify Discussion

Moira October 29, 2023, 9:04pm 35

Thanks for letting us know!

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Unable to log into admin using Google Chrome

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