Unable to log into admin using Google Chrome

Shopify Discussion

Topic summary

Users are experiencing login issues with Shopify admin specifically when using Google Chrome, while other browsers (Safari, Firefox) and Chrome’s incognito mode work normally.

Primary troubleshooting steps suggested:

  • Clear browser cache, cookies, and DNS cache
  • Update macOS to latest version (older versions like El Capitan 10.11.06 are no longer supported)
  • Disable Chrome hardware acceleration
  • Reset Chrome settings
  • Flush DNS cache using command prompt

Root causes identified:

  • Let’s Encrypt root certificate expired September 30, 2021, requiring updated systems
  • Outdated macOS versions (below 10.12.1) are incompatible with new SSL certificates
  • Possible SSL certificate validation issues in Chrome
  • Some users resolved the issue by logging into their Google account first

Current status:
The issue remains unresolved for multiple users across different timeframes (October 2021 through October 2023). One user found success by enabling “Google Apps for login” in Shopify’s user permission settings. Most affected users continue working via alternative browsers or Chrome incognito mode as temporary workarounds while the underlying Chrome compatibility issue persists.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
6

@ButtaLuvv

Thanks for letting me know. We were experiencing an issue impacting admin logins yesterday that has since been resolved. Admins were not loading properly which generated an error page with the message “Request failed reCAPTCHA validation”. You can read more about this below:

You can follow updates of any current issues via our status page here and ensure you are logged in to view detailed status related to your store.

Are you receiving this error on your end?