Main issue: a user cannot log into their store after a three-month gap (due to an operation) and is now attempting access from a Mac instead of a Windows laptop. They are unsure if the change in device/OS is relevant.
What’s been tried: the user reports having “tried everything” and followed the instructions sent via email, but login still fails.
Most recent update: a support representative asked whether a specific error appears during login, seeking clarification on the exact error state.
Information gaps: no error message, screenshots, or details of the login flow have been provided yet.
Status: unresolved and awaiting the user’s response with precise error details to enable further troubleshooting. No decisions or fixes reported so far. No attachments or media are included.
Hi
I’m unable to log into my store, I’ve tried everything, I must admit I haven’t used it from three months due to having an operation
Im also using a Mac laptop now instead of windows, not sure if that makes any difference ?
I’ve followed all the information in the email which I was sent ???