All my colleagues are in China, and they are unable to login to my Admin page. I called Shopify and they told me there are some report that some Chinese merchant is having issue Logging. They recommend me to use VPN. This is a big blow to my business and very unacceptable. VPN has not a reliable so…

The problem is that my Colleague in China can not log into the Shopify system when they are located in China. Shopify told me they working on a solution, but this is a big issue for us.

Hi @vincentpoont2 , We have received reports of some merchants in China not being able to access shopify.com URLs, including their own admins and Shopify documentation, since early December. This is a known issue that our developers are aware of and are continuing to investigate, although this prob…

Is there any update on this? For companies that are manufacturing and fulfilling product from China, having the ability for staff members to access shopify in order to manage fulfilment is essential. Its been incredibly unreliable over the past few months and getting worse. This needs to be addresse…

Its been stable for about 2 weeks but today its totally inaccessible. If its a random outage for a short time I would not complain, its when it we cant access it for 24+ hours that it starts to really impact our business.

Hey Scom, sounds like a typical China Firewall problem. Here is a Free China Firewall testing tool that you can use to help ID the issue. We’ve had luck getting clients Shopify sites stable and fast in China using this Shopify China accelerator.

Yeh, it shows up as being blocked. Just surprised or maybe I shouldn’t be, that Shopify is not taking any action to solve this. There must be hundreds of shop that have their fulfilment handled in China, not to mention Chinese-based companies that use Shopify that must be affected by this. We curre…

Frustrating right… Unfortunately, that’s the nature of China, and it’s not just Shopify. Most “Western tech” doesn’t work in China, thanks to the firewall. Even if the firewall doesn’t block a site, its deep packet inspections will severely slow everything down to the point of making a Tech hosted o…

Yes, I totally understand, been dealing with over 10 years of the China GFW and it has only been getting worse. They do tend to focus on only blocking politically sensitive services but of course many share the same network or resources which is probably why Shopify is getting impacted. Having said …

Unable to Log into Shopify in Mainland China

Shopify Discussion

rebol2n March 14, 2023, 9:52am 5

It looks like it has improved a bit on my end, are you still having issue

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Unable to Log into Shopify in Mainland China

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