I was unable to login to my Shopify partners account I recently changed me laptop so I was told to enter my Gmail and password and I was to to input authentication code but the code did not enter my phone for days now
Please help me immediately I have project am working on please
Hey, @Makavelli ! Welcome to Shopify Community!
Since you’re not receiving the two-step authentication code on your phone, we’ll need to assist you with logging in. In order for us to do so, we’ll need to access your account information. We’re not able to provide account-specific support via the Shopify Community at this time, however, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and select “I don’t have an account” to create a support request.
After visiting the link, you’ll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you’ll be able to find the options for support below the help docs that are presented to you.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
Thank you for replying me the account I loved it now was not mine it was for my friend I had to complain from his account my Gmail is
i have the same issue now after three years! and now shopify cant resolve the problem, its been two days now and three customer service individuals. The login will not allow me into my store via the typical use of my browser password is not working! Shopify Claims to have to escalate the issue in order to try to resolve this. the reset doesn’t work no email is being sent to reset the password, the same email used in my set up. nothing has changed it just stopped working. Total Mess and shopify is terrible to resolve such simple issues. What is wrong with this Site?