Unable to login to my shopify store and site is down

Shopify Discussion

Topic summary

Multiple merchants report being unable to log into their Shopify admin and to reach Support chat, with screenshots showing error pages. The question raised is whether this is a broader platform issue.

Community advice suggests re-authenticating and verifying access with the correct account. It may be a transient Shopify server issue that typically resolves within 1–2 hours; checking status and contacting Support were recommended.

Latest update from Shopify staff: there were earlier issues affecting access to Support, but they have been resolved. The Help Center link should now work. If problems persist, try another browser, device, and/or internet connection to rule out local causes, then contact Support for account-specific help.

Status: Issue appears to have been transient and resolved on Shopify’s side; no confirmation from original posters yet.

Next steps:

  • Re-authenticate and retry login.
  • Use a different browser/device/network.
  • Access the Help Center to contact Support if issues continue.
Summarized with AI on December 24. AI used: gpt-5.
1

Hi there,

i’m trying to log-in into the shopify backend but it returns error page

pureplay_0-1721216749135.png
pureplay_0-1721216749135.png649×346 12.6 KB

Also I cannot even contact Shopify support.
When trying to log-in into the chat, it says there was a problem loading the page and I should refresh it.

pureplay_1-1721216088373.png

Is there a known general issue on Shopify´s site?

Any recommendation what I should do as my backend is down and i can’t use the shop at the moment!

Thank you,
Pureplay

2

Hi @pureplay ,

This issue occasionally occurs with Shopify.
To gain more clarity, please ensure you have access to the site from the account you’re using.

Try re-authenticating.

If the store remains inaccessible after these steps, it is likely a Shopify server issue, which typically resolves itself within an hour or two.

You can also check your store’s current status by contacting Shopify Support.

Hope you found this helpful.

If it does, please like it and mark it as a solution!

Regards,
Sweans

1 Like
3

I am having the exact same issue and nothing is working.

4

Hi, there! If you’re unable to get into your account we would need to look into this with you in more detail. Please reach out through the Help Center for more help. I know you were trying this earlier and were having some trouble, but it should be working correctly now. We did receive some reports of merchants having trouble contacting support earlier today, but the issue causing it has since been resolved. If you’re still having trouble please try this out with another browser, device, and/or internet connection to help rule out anything local causing the issue.