Checkout consistently fails with the message “there was an issue processing your payment” even though payment gateways are activated. The store status appears fine per the Shopify virtual assistant.
Actions tried by the store owner:
Switched between Test and Live modes on the gateway; both return the same error.
Ran a payment test using Shopify’s “bogus gateway” (test processor); it also fails.
Shared screenshots of the error and the Markets setup (images are central for context).
Suggestions from participants:
Verify the gateway isn’t left in Test mode (Settings → Payments → Additional payment method → ensure Test mode is off).
Confirm the store’s country is added and configured in Shopify Markets (regional selling settings). A member asked if the owner is in the UAE, implying this setup should be allowed.
Provide the store URL (and password if applicable) for external testing.
Offer to perform a free configuration audit via direct message.
Status: Unresolved/ongoing. Key open points: Markets configuration details, full payment/checkout settings, and third‑party review pending.
Summarized with AI on December 29.
AI used: gpt-5.
I set up my store and my payment gateway..I activated the payment gateways and now they’re seen as active in my store.
So in order to test I ordered a product from my store but at checkout it is shown as “there was an issue processing your payment. Try again or use a different payment method”.
I brought up this issue to the virtual Shopify assistant to discuss and with its help I checked my Shopify store status and everything looked fine over there.
Are you sure the payment gateway is working on Live mode instead of Demo one? This might be one possible reason, especially if you’re using local payment gateways that are not very popular and might have issues. You can check the status/ mode of the gateway in Settings → Payments → Select your additional payment method → Scroll and check if “Test mode” is toggled off.
Additionally, feel free to DM me if you want a professional to audit the payment gateway settings and report any possible issues. Rest assured that this is a free service, without charges.
