Good Morning. I am unable to purchase shipping labels. When I choose “Buy Shipping Label” button, the “buying shipping label” pop-up comes up for a few seconds, then it gives me the error “There was a problem buying shipping labels” … as well as “Something went wrong, please try again.”

Thanks for the context @thecollins6 . I’ve reached out to our internal team about this and there is a known issue at the moment. It is only affecting a small amount of merchants so there is no update to follow on the status page right now. However, please know that our developers are looking into it…

I can’t either print shipping labels, no idea what’s wrong. It says “orders didn’t get labels purchased due to technical reasons. Retry purchasing these labels.”

Hi, @PattyDB I’m sorry to hear that you’re experiencing such issues in getting a resolution through our chat support. I completely understand where you’re coming from regarding our lack of phone support. We have expanded our social outreach to help when we can. While I cannot look at account detai…

Hi @thecollins6 Would you be able to send a screenshot of the error message? Which shipping provider are you working with specifically? I would also encourage you to try purchasing on a different web browser and clearing cache and cookies . Please let me know how that goes and we can go from there. …

Hi @SwampCracker When did this issue begin for you? It looks like your screenshot is from a mobile device but your thread title states that you cannot buy the label on your PC. Can you confirm which device(s) and web browsers you have been using that leads to the this error? In the meantime, I’d e…

Hey Holly, I’ve tried 3 browsers (Edge, Firefox and Chrome) and I’ve had no luck. Also, I would love to provide a screen shot, however each time I try it says it only MP4 and CSV are support (not .PNG or .JPG that I have.

Hi again @SwampCracker . Just wanted to follow up here. Since my last message, I reached out to our internal team about this and there is a known issue at the moment. It is only affecting a small amount of merchants so there is no update to follow on the status page right now. However, please know t…

I am having this problem as well. I cannot buying shipping labels.

Same here, nothing working and we have a pile to ship smh!

I am getting the same problem when trying to bulk purchase my labels. Im getting a 200s OK back when POSTing to all the endpoints during bulk label purchase, EG: https://admin.shopify.com/internal/web/client_stats https://monorail-edge.shopifysvc.com/unstable/produce_batch https://admin.shopify.co…

Unable to Purchase Shipping Labels: 10/23/2023

Payments + Shipping & Fulfilment

thecollins6 October 23, 2023, 11:54am 10

Additionally, the error occur when trying to purchase from both UPS and USPS.

Topic		Replies	Views
2022-01-31: Unable to purchase shipping labels Shopify Discussion troubleshooting	56	723	November 13, 2023
Anyone else having issues purchasing shipping labels? Shopify Discussion troubleshooting	12	422	February 18, 2025
Temporarily can’t purchase shipping labels Shopify Discussion	2	47	January 25, 2022
Why can't I purchase labels on my eCommerce platform? Payments + Shipping & Fulfilment	3	678	February 15, 2024
Unable to purchase shipping labels Payments + Shipping & Fulfilment shipping-labels , shipping	0	52	August 28, 2024

Unable to Purchase Shipping Labels: 10/23/2023

Related topics