Good Morning. I am unable to purchase shipping labels. When I choose “Buy Shipping Label” button, the “buying shipping label” pop-up comes up for a few seconds, then it gives me the error “There was a problem buying shipping labels” … as well as “Something went wrong, please try again.”

Thanks for the context @thecollins6 . I’ve reached out to our internal team about this and there is a known issue at the moment. It is only affecting a small amount of merchants so there is no update to follow on the status page right now. However, please know that our developers are looking into it…

It is only affecting a small amount of merchants so there is no update to follow on the status page right now. I don’t think so…please fix.

We have been waiting hours for this be fixed.

Hi Holly, I have not been able to purchase shipping labels all morning long. I have made numerous attempts for the past 6 hours. As I explained to the chat rep, different browsers have been tried, different computers have been tried, cache has been cleared on all browsers numerous times. Nothing ha…

I am having a similar issue and I have packages that need to go out today. I have tried other browsers and incognito mode and I am getting the same message. I am using a PC and trying to purchase UPS labels!

Shopify Status page still [Picture1.jpg] showing “All systems are operational” is not ok. We thought we had an internal problem until seeing this discussion and spending wasted time on a support chat. We ALL need a realistic projection of when this will be fixed. We have employees on standby and …

I can only smoke so many cigarettes gets some coder s to fix the issue

Unable to Purchase Shipping Labels: 10/23/2023

Payments + Shipping & Fulfilment

donnanobugs October 23, 2023, 2:08pm 32

The thing people don’t ever want to hear is that there are only a small handful of merchants having a problem.

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Unable to Purchase Shipping Labels: 10/23/2023

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