Good Morning. I am unable to purchase shipping labels. When I choose “Buy Shipping Label” button, the “buying shipping label” pop-up comes up for a few seconds, then it gives me the error “There was a problem buying shipping labels” … as well as “Something went wrong, please try again.”

Thanks for the context @thecollins6 . I’ve reached out to our internal team about this and there is a known issue at the moment. It is only affecting a small amount of merchants so there is no update to follow on the status page right now. However, please know that our developers are looking into it…

I’ll add to the list, same problem here. Sucks that this happened on a Monday, lots of orders to fulfill…

Why is this marked SOLVED when it is not? So annoying.

Why is this marked SOLVED when it is not? This issue is ongoing for many of us, and our businesses are suffering because of it.

We are experiencing this issue as well - unable to purchase shipping labels. What is the eta on a resolution for this? It affects our ability run our business properly. Thank you!

I am also having this issue. I have some urgent items to ship.

We are having this issue as well. We tried from laptop and from phone app. We also tried multiple carriers. Same result. We were relived to see we are not the only merchants experiencing this issue. Will keep an eye on the forum.

All morning I cannot purchase a shipping label. All I get is an error message. Please fix it!

Unable to Purchase Shipping Labels: 10/23/2023

Payments + Shipping & Fulfilment

Herbaljen October 23, 2023, 3:16pm 49

Same issue with me

1 Like

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Unable to Purchase Shipping Labels: 10/23/2023

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