Good Morning. I am unable to purchase shipping labels. When I choose “Buy Shipping Label” button, the “buying shipping label” pop-up comes up for a few seconds, then it gives me the error “There was a problem buying shipping labels” … as well as “Something went wrong, please try again.”

Thanks for the context @thecollins6 . I’ve reached out to our internal team about this and there is a known issue at the moment. It is only affecting a small amount of merchants so there is no update to follow on the status page right now. However, please know that our developers are looking into it…

We are having this issue as well. We tried from laptop and from phone app. We also tried multiple carriers. Same result. We were relived to see we are not the only merchants experiencing this issue. Will keep an eye on the forum.

All morning I cannot purchase a shipping label. All I get is an error message. Please fix it!

Does this have to do with accounts that are using the old “Shopify” plan?

Literally. We have about 50 orders needed to ship out today.

QUICK SOLVE: Perhaps a solution is to use external USPS / UPS site to buy labels and then fulfill shopify orders and update the tracking

Same problem here. Started intermittenty for us on Saturday and we are 100% down on purchasing labels now. Shopify has a current market cap of $66.5B and they can only offer suppo via a discussion board? Ridiculous. Of course we can fulfill orders outside of Shopify via USPS or other, but that is fa…

Would cost me 4x a shopify label.

agreed - we are shopify PLUS which is supposed to be great support - the chat function is bad so i called…same thing; told me it was my problem. that was Saturday! and now at 9:00am they say problem found working on solution

Unable to Purchase Shipping Labels: 10/23/2023

Payments + Shipping & Fulfilment

scottf October 23, 2023, 3:42pm 56

Have had this since saturday…several hundred orders to ship!!!

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Unable to Purchase Shipping Labels: 10/23/2023

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