Good Morning. I am unable to purchase shipping labels. When I choose “Buy Shipping Label” button, the “buying shipping label” pop-up comes up for a few seconds, then it gives me the error “There was a problem buying shipping labels” … as well as “Something went wrong, please try again.”

Thanks for the context @thecollins6 . I’ve reached out to our internal team about this and there is a known issue at the moment. It is only affecting a small amount of merchants so there is no update to follow on the status page right now. However, please know that our developers are looking into it…

Same problem here. Started intermittenty for us on Saturday and we are 100% down on purchasing labels now. Shopify has a current market cap of $66.5B and they can only offer suppo via a discussion board? Ridiculous. Of course we can fulfill orders outside of Shopify via USPS or other, but that is fa…

Would cost me 4x a shopify label.

agreed - we are shopify PLUS which is supposed to be great support - the chat function is bad so i called…same thing; told me it was my problem. that was Saturday! and now at 9:00am they say problem found working on solution

hmm. I can’t purchase label. How do I fix this?

Bingo. So if we all have to use alternate shipping methods today we should at the very least get a few days of credit for premium memberships since we will be paying astronomical shipping not to mention the time it will take to transfer the date to another program for each order which will take us a…

Every time I try to purchase labels for my orders, I get the same error message “USPS: Something went wrong, please try again.” How can I resolve this issue? Are there settings I need to change or is this an issue with USPS? Thanks! Elyse

Holly You posted 4 hours ago any update? Issue not resolved? Seems like you guys adjusted the code on Friday evening and now we are screwed.

I will add to the list. Same problem here.

Unable to Purchase Shipping Labels: 10/23/2023

Payments + Shipping & Fulfilment

challans October 23, 2023, 4:20pm 63

I cleared cache and cookies and still No Luck.

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Unable to Purchase Shipping Labels: 10/23/2023

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