Unable to purchase shopify plan after transfer of ownership

Shopify Discussion
1

Hi,

So i’ve created a store for my client and i transferred the ownership to my client. but now when my client is trying to purchase shopify basic plan, they are getting error.

Screenshot 2021-09-07 140855.jpg
Screenshot 2021-09-07 140855.jpg1763×610 35 KB

could the staff count be the reason of this. like in shopify basic only 2 staff is allowed to access the store. but right now there are 4 staff member is connected ?

if this is the reason , now i’m not able to the remove the staff member because my store is in inactive stage.

please help me this issue

2

Consider sending a quick email to Shopify’s Merchant support. They should assist you with the issue!
Contact page link: https://help.shopify.com/en/questions#/contact/